Refund and Returns Policy


MissterVerse aims to ensure that you are fully satisfied with your purchase. However, we understand that sometimes you may need to make changes or request a refund. Below are the details of our flexible cancellation and refund policies, designed to provide clarity and assistance in managing your orders.


All MissterVerse masturbators are crafted using premium silicone materials and undergo meticulous inspection by our professional team to meet the highest quality standards. The following policy outlines the terms and conditions for refunds and returns.


If you encounter any issues during your shopping journey with MissterVerse, don’t hesitate to reach out. Our Customer Service team is here to assist you around the clock.


Customer Service Hours: Monday–Sunday, 24/7


Order Cancellations

We accept order cancellations within 24 hours of placing an order before the product is shipped or produced. To request a cancellation, please contact our Customer Service team at support@MissterVerse.com as soon as possible. All cancellations must be confirmed and approved by our team.

In-Stock Orders

  • Within 24 hours: You are eligible for a 95% refund. A 5% processing fee will be deducted to cover bank and payment platform charges.
  • After 24 hours or once shipped: The order cannot be cancelled.

Production Orders

  • Within 12 hours of purchase: 95% refund (5% deduction for processing fees).
  • Within 24 hours of purchase: 80% refund, depending on production status.
  • After 24 hours: Cancellation is no longer possible once production has progressed.

Important: Production begins immediately after the order is placed to ensure timely delivery. Orders cannot be cancelled once the manufacturing process has started.


Products Return

Customers may return MissterVerse products if the items are unopened and unused within 15 days of purchase. Under these circumstances, customers are responsible for all return shipping costs and transaction fees.


Note: The return period expires 15 days after the day you, or a third party other than the carrier, take physical possession of the product.


Restocking Fees: A restocking fee may apply depending on the product and reason for return.


Return Shipping: If the return is not due to a verified quality issue, the customer must cover the cost of return to our warehouse or factory.


Important: For hygiene reasons, any product that has been opened, unsealed, or shows signs of use is strictly non-returnable. This policy protects all our customers by ensuring product safety and cleanliness.


To initiate a return, please contact our Customer Service team at support@MissterVerse.com for pre-approval. Returns without prior approval will not be accepted.


Refund

Refunds will be issued using the same payment method as the original purchase. To initiate a return or refund, please contact our Customer Service team at support@MissterVerse.com to confirm the process.

Return Processing Time

  • Credit/Debit Card: 6–10 business days
  • PayPal: 7 business days
  • Klarna: 7 business days

Important: Return and refund requests that are not pre-approved by our Customer Service team will not be processed.


Order Issue Resolution

We are committed to resolving any issues you may encounter with your order. Here’s how we can assist you in the following situations:

  • Incorrect Products: If the doll you received does not match your order, please send us an unboxing video that clearly shows the doll, the head, the shipping label, and the packaging. Once we verify the issue, we will arrange for a replacement.
  • Lost Packages: If your package is lost in transit, please file a claim with the shipping carrier and inform us right away. We also require adult signatures for most shipments to ensure secure delivery.
  • Quality Issues: If you discover any issues upon opening your package for the first time, please initiate the return process within 24 hours. We strongly advise recording a video of the package exterior and unboxing as evidence when submitting the Product Issue Form.
  • Shipping Damage or Transit Issues: If your product was damaged due to shipping (e.g., cracked, deformed, or parts broken during transit), please contact us immediately. We have included free shipping protection with every order to cover such incidents.

You can review what’s covered and how to submit a claim on our Shipping Protection page.


Please note: All our products are handcrafted. Minor imperfections are not considered product damage. If you encounter such imperfections, feel free to contact our Customer Service team. We’re happy to assist with maintenance support.


Thank you for choosing MissterVerse! We’re here to support you with any questions or concerns.